Birgitte Herskind - Returns & Exchange

All orders placed before 12:00 pm will normally be shipped the same day.
All orders placed after 12:00 pm will normally be shipped the same day or the following day.

In busy sales periods, we will do our very best to handle and ship your order as quickly as possible, but in these busy times please expect longer delivery time than normal, 4-5 working days extra.

1. Please fill out the return form that you received with your order and place it together with your return goods.

Please note that you can re-use the bag the items were sent in for the return.

2. Send the parcel to our warehouse on the above mentioned address in Herning.

Please note that delivery to a parcel shop is not accepted.

If you wish to return an item, you will be refunded the total amount excluding shipment costs. Please note that you are responsible for your own shipment costs when returning an item.

Birgitte Herskind webshop cannot be held responsible or compensate for packages lost in the return shipping. Remember to keep your postage receipt.

We will make the refund to your credit card when we have received the returned item and it has undergone a quality control. We will make the return to the credit card, which was used to purchase the item. Refunds for returned products will be processed as quickly as possible after the return has been accepted.

The money will usually be at your bank account 3-5 work days FROM WHEN WE RECIEVE THE ITEM(S).

You have the right to return used items, but only used to a certain extent, which corresponds to trying on or fitting an item in a physical shop.
Items that have been used, washed, damaged or soiled will not be accepted.
If a used item is returned, there will be made an individual specific evaluation of how much the item can be sold for to another consumer.
Any impairment or loss of value will be deducted from the original price of the item.

Shipping

Return

Refund

Exchange

Your return rights

Other