Return & Exchange

Christmas / Extended Return
Our Christmas returns policy is valid between 11 October and 30 December. Any purchases made online between these dates can be returned up until 15 January 2022. Meaning that purchases made from 1 January onwards, our standard return and refund policy applies.

Standard Returns
You can return your order within 14 days from the day you receive the package or the package hits your chosen parcel shop. Upon return of your item, please note that we will not refund the shipping costs. If you want to exchange your item, please return this to us and place a new order at birgitteherskind.com. Fill out the provided return form and use the attached return label if you wish your return the order. This is only possible to use in the following countries Belgium, Denmark, Ireland, Luxembourg, Poland, Sweden, Germany, and Austria.

Please note that we will charge a fee if you're using this label of a total of 39 DKK (5,2 EUR). We will deduct this amount from your order when we have received your package.

The returns form is normally found on the delivery note which comes with your order along with the item/s you've ordered. If for any reason the return form is missing, damaged or you need an additional form this can be downloaded and printed from the below link.

Return Form
1. Print the formulae (click here)
2. Fill in the required information
3. Place the form together with your return items and send the package with the return label

The items must be clean, unworn, unused with hang-tag (s), and in an original polybag. You have the right to return used items, but only used to a certain extent, which corresponds to trying on or fitting an item in a physical shop. Items that have been used, washed, damaged, or soiled will not be accepted. If a used item is returned, there will be made an individual specific evaluation of how much the item can be sold for to another consumer. Any impairment or loss of value will be deducted from the original price of the item.

 

Standard Refunds
We can only refund the money back to the same card used when purchasing the item. If the returned item (s) confirm to our requirements, the money will be refunded within a week.

Exchange
In case you would like to exchange your purchase for another size or color or you would like a different product, we simply ask you to return your original purchase and then purchase the new desired product at birgitteherskind.com

Information on redress
A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution through www.forbrug.dk

European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr. 

Warranty
In case you would like to claim your warranty please contact our Customer Service: contact@birgitteherskind.dk. 

As a customer you can complain about defects and deficiencies within 2 years warranty after purchase.

Please note your right to complain is renounced if the defects are because of negligent use, lack of maintenance, or simply because of normal wear and tear. In case of an accepted warranty we will compensate you the shipping expenses.