All orders placed before 12:00 pm will normally be shipped the same day. All orders placed after 12:00 pm will normally be shipped the same day or the following day.
In busy sales periods, we will do our very best to handle and ship your order as quickly as possible, but in these busy times please expect longer delivery time than normal, 4-5 working days extra.
Overall Delivery time 1-2 working days in Denmark,
5 working days in rest of Europe
Shipping to Denmark: 39 dkk, all orders above 999 dkk free shipping
Shipping to Norway: 120 dkk, all orders above 2499 dkk free shipping
Shipping to Europe: 100 dkk, all orders above 1499 dkk free shipping
We ship all over Europe. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
All orders are shipped with GLS
We ship all our orders with GLS to either your nearest parcel shop, business address or private address. If you choose home delivery and no one is home to receive the parcel the parcel will be delivered to the nearest parcel shop and you'll receive a notification from GLS with all need information.
Return
If you wish to return an item, the item must be returned to oure warehouse within 14 days from delivery to wither your addres or your wanted parcel shop.
Please be aware that the return label is at your own expense.
If you wish to return an item, you will be refunded the total amount excluding shipment costs. Please note that you are responsible for your own shipment costs when returning an item.
Birgitte Herskind webshop cannot be held responsible or compensate for packages lost in the return shipping. Remember to keep your postage receipt.
We will make the refund to your credit card when we have received the returned item and it has undergone a quality control. We will make the return to the credit card, which was used to purchase the item. Refunds for returned products will be processed as quickly as possible after the return has been accepted.
The money will usually be at your bank account 3-5 work days FROM WHEN WE RECIEVE THE ITEM(S).
Exchange
In case you would like to exchange your purchase to another size or color please place a new order online on the wanted items and return the unwanted item to our warehouse.
We will make the refund as soon as the returned items has been received and has undergone a quality control.
Your return rights
You have the right to return used items, but only used to a certain extent, which corresponds to trying on or fitting an item in a physical shop. Items that have been used, washed, damaged or soiled will not be accepted. If a used item is returned, there will be made an individual specific evaluation of how much the item can be sold for to another consumer. Any impairment or loss of value will be deducted from the original price of the item.
Other
We are always ready to help if you need answers to your questions or anything else - please don't hesitate to get in touch!
